1How long have you been doing what you do and how did you get to become a move simplifying expert?
That’s a great question and one that requires us to go back in time just a little. Before I answer, I should say that ever since I entered the world of Professional Organizing as a business I have heard from many other organizers that we were “born this way.” So, if you take this at its word, then I have been doing this for a really long time.
Starting from as far back as I could remember I have always been a “place for everything and everything in its place” kind of guy. When I was young and my mother decided to go back to work, she had someone who helped her look after me and help around the house. Her name was Georgia and I thought she hung the moon. Wherever she went I was there and whatever she was doing I wanted to do it too. So, I think early on she instilled in me this desire to create order where there was none. Again, I’m pretty sure this was already a part of who I was. I think she helped to bring it to the surface.
For years I would help friends and family move from one place to the next. I loved packing all their things up and seeing all the boxes stacked neatly in the back of the truck headed to their new home. Once we’d get to their new place, I’d get a real kick out of opening all the boxes and figuring out where everything should go. This is usually the point when someone tells me I’m crazy for loving this kind of work, but it’s true. I really do. I love it.
Prior to opening Your Move Simplified two years ago, I owned an insurance agency for 15 years. This is where I really honed my ability to handle logistics, address problems head on, think quick on my feet and remain calm under pressure all of which I think are critical when juggling all the decisions and activities involved in moving. We didn’t lack for pressure. My office was responsible to close to $3 million dollars in annual sales. So, there was a lot to manage on a daily basis.
I consider myself a lifelong student. With regards to my business, I’m always trying to better my knowledge and understanding of my industry and I’m always eager to learn new and better ways of doing things and using this improved knowledge and skill with my team to take away the stress, worry and overwhelm associated with getting your home ready to be sold and moving in to a new home.
I get asked that question quite often and believe it or not it’s one of the hardest ones to pin down and answer. I can tell there are typically 1 of 3 reasons someone looks to YMS to assist with their move. They either don’t have the time, don’t want to take the time or physically cannot do the work that is necessary to get a home “show ready” for the market or unpack and set up in their new home.
Because Your Move Simplified specializes in offering moving assistance services our clients are typically in some stage of the moving and relocating process. They are considering putting their house on the market (pre-listing) all the way down to moving out and moving in to their new home (packing and unpacking). So, they have either decided it’s time to put their home on the market and they either know or have been told that in order to maximize their homes value and get it “show ready” they need to have less stuff in it and they understand one of the most cost effective ways to do this is to downsize/declutter and depersonalize their space. They want a potential buyer to easily see themselves living in the space because they know their home will sell faster if they do.
On the flip side of this, we offer full unpacking and set up services. So, another type of client is the one who is about to move in or has moved in to their new home. They are overwhelmed at the prospect of getting everything done in a timely manner and they are looking for a complete done for you unpacking service.
Another type of client I work really well with is those in the housing and real estate industries. As caring service providers we’re always looking for a way to improve the client experience and I have worked with several real estate professionals that have allowed me to support them and provide value added service to their clients. Some great examples of this are Real Estate Agents, Home Stagers, Builder/Remodelers and Interior Designers. Everyone wins when we work together.
3How are you different from other professional organizers?
My colleagues are some of the nicest folks you’ll ever meet and some of the smartest too. At its core the foundation of a professional organizer’s work is to help their clients become better organized. This is usually achieved over time and through multiple sessions depending on the individual and their goals. Because we specialize within this field and offer moving assistance services our clients are looking to have maximum visual impact in hopes to have maximum return on their investment in the shortest amount of time as possible. The team at Your Move Simplified uses their knowledge, training, education and experience to prep their client’s home for sale and they use industry standards and best practices when unpacking them and setting them up in their new home also in the shortest amount of time possible. Our clients get the benefit of our years of experience and are organized from day one.
4Who would not benefit from working with you?
I’m really glad you asked that and it’s a really great question. As a small business owner, I’d love to be able to say that the services we offer would appeal to everyone and that everyone needs them and that would only be partly true. Personally, I think everyone could use this type of service, but I don’t think nor do I expect these services to appeal to everyone. So, someone who has the time, energy, desire and physical ability to get the work done would not see a benefit in working with us. We want to work with clients who value the work that we do and understand how we can help them. So, clients that have been coerced to work with us by someone of influence in their lives typically are not very open to receive the help we can provide and would not be a good fit for us. Finally, someone with a limited budget would also not be a great fit. This is a premium done for you service that involves lots of moving parts with several people all working together to affect change in your space in a very short amount of time allowing you to earn more, get more done and in less time than you would on your own. Our clients love the work we do for them and they understand we charge a fair price for this level of service.
5Can you be more specific about the types of services Your Move Simplified offers?
Sure. To begin with there are two categories of services we provide.
- Pre-Listing Services- downsize and declutter
- Post Move Services- unpack and set up
Let’s begin by defining the terms for Pre-Listing services.
- Pre-Listing- before you put your house on the market.
- Downsizing- having less stuff in your home.
- Decluttering- ensuring that the stuff that is left in the home, it is put away so the home remains neat and tidy.
When we are hired to work with a client to provide pre-listing services, our goal is get the home in picture ready condition by showing off its best attributes to maximize value. We do this by helping you reduce the amount of stuff you have in your home and putting away the things that are staying in an orderly and organized manner. Additionally, we’ll pack the extras you want to keep, but may be too much additional clutter while the home is on the market.
Let’s move on (pardon the pun) to Post-Move. We provide full unpacking and set up services. What does this mean? It means that once the boxes have been moved in to your home by your moving company we will come in and begin unpacking and setting up each room of your house based on industry guidelines and best practices, but more importantly, based on how you want them to be arranged. We like to focus on the critical areas first- kitchen, master bedroom, master closets and bath and then work our way out from there.
It’s important to also understand that with both of these services we worked based off of a very detailed “Move Simplification Report” that we create with you during our initial consultation. Another thing to note regarding these services is we take a team approach to getting your project done quickly and efficiently. Most folks, on their own, would take weeks to complete either one of these if they completed it at all. We’ll take just a few days.Depending on the size of the project, we could have you totally settled in in about 3 days or less.
6You referred to cost earlier. How much do these services cost?
I’m sure you’re not surprised to hear this, but this is probably the second question I get after what are your services. For clients that have a very specific need in their home, we have available several a la cart services at different price points. For clients that are interested in dramatic results in record time, the real value comes from choosing a package from one of the two programs we offer – Pre-Listing and Post-Move. We have put together what we think are some of the most common wants and needs of our clients outside of the hands on work we provide. Each has different service offerings, with different service levels and different price points. I would love to speak with you directly to review your project and discuss your options and to see if we are the right fit to help you Simplify Your Move.
7Can you walk me through the process?
We always begin with a get acquainted call. This is free call and will last 30-45 minutes. This call allows both the potential client and YMS to determine if we are the right fit for your needs. We review some basic logistics like time line, what stage of the moving and relocating process you are in and we discuss goals. We also take this time to review and explain further the services we offer, discussing price and defining expectations.
If, after the call, we’ve both decided that this is a good fit, the next step is an in depth in home consultation. Depending on the service we’ve been hired to provide, either Pre-Listing or Post-Move, we conduct either our Organized to Sell Consultation or House to Home Consultation.
Either consultation takes about 2-3 hours and we use this time to go over every square inch of your home helping you develop a strategy that includes a more specific timeline, decisions about what we like to call the Critical 4 which is what to keep, donate, sell and trash. In addition to these valuable notes, the client will have a document that is filled with to do’s, next steps, and a resource list of service providers. For many clients this is the first time they’ve really given their things serious consideration and they are excited about the opportunity to finally rid themselves of things that they’ve been hanging on to for far too long and that it’s being done in a way that makes sense for them.
The next step is plan implementation. As I’ve mentioned before, clients are looking for maximum impact as quickly as possible and we want to ensure that happens. Our team’s level of involvement will depend on the particular service or package you’ve purchased. (click here to see a comparison of our package offerings).
Regardless of the level of service you purchase from us, once you’ve hired us to work with you you are not alone in this process. Because things can happen so quickly, it’s common to have questions. All of the services and packages include unlimited emails to ask questions and we’ll continue to check in with you to see how things are going. Obviously, the more comprehensive the service or package is that you purchase the more you have direct face to face contact with the team.
8Can you explain a little bit more about the two consultations you’ve mentioned?
Sure, to support the two programs of service we offer- Pre-Listing Services and Post-Move Unpack and Set-Up Services we conduct a very comprehensive consultation. For our clients that are interested in our Pre-Listing Services we conduct the Organized to Sell Consultation. For our clients that are interested in our Post-Move Services we conduct the House to Home Consultation. These consultations last about 2-3 hours and the results become your guide for all things pre-list and post-move. Once they’ve been completed you will be presented with your very own and very customized “Move Simplification Plan.” It will outline everything you need to do to either get your home ready to be listed for sale or move in to your new home, get unpacked and settled in as quickly as you can.
We begin by collecting some specifics regarding your current home and your new home. If you haven’t picked out a new home yet, it’s no problem. We’ll focus on the one you have now. We like to know things like square footage, number of stores, and number of bedrooms and bathrooms. We prefer to take it a step further and learn it little bit more about you and your family, how many of you are there, any hobbies, pets, and any of their special accommodations for which we need to allow. Then once we’ve gotten this information down we take a tour with you of your home.
The tour can be a lot of fun. It’s an opportunity to discuss anything and everything you’d like to regarding all the stuff in each room including cabinets, closets, under beds, and any other hidey holes you may have filled with your things. The conversation is centered around what we call the Critical 4 (what to keep, donate, sell, trash). We create a checklist for each room. Included with the checklist is your decisions about pretty much everything in each room. In addition to your living and sleeping spaces we’ll also tour some of the spaces you might be dreading- Attics and Garages as well as on-site and off-site storage. It’s important that both of us have a clear understanding of the scope of the project and just what needs to happen to maximize the value of your home to sell it, to get you unpacked and settled in to your new home, or both.
Another goal for the tour is to make sure you’ll have enough room in your new place for all the things you have in your current place. We often forget to consider differences in square footage and available storage from one place to the next. This doesn’t mean you have to get of the things you love, but it does mean we’ll need to help you plan where and how they’ll be stored in your new place. For those items that you don’t love or need we’ll notate that as well. When we are hired to move further with your project we can coordinate the removal of the unwanted items. The extras that you need or love, but that don’t have a place while you’re waiting to sell your home will be carefully packed, boxes labeled and an inventory of each box provided to you. You can think of it as a jumpstart to packing for the actual move. Don’t worry, we’ll still help with the removal of unwanted items if you happen to move to your new home with things you don’t want or need. This usually happens when you haven’t used Your Move Simplified’s pre-list services (hint hint).
In the end, in addition to the consultation and your very own customized Move Simplification Plan, you’ll be provided with a list of preferred vendors and craftsmen to help with your project. We’ll also discuss further our services and packages and help you decide what is the best option for you given your timeline, ability and willingness to do any of the work on your own and cost.
9How quickly can I expect results?
The answer to this question is based entirely on the level of commitment you have hired us for and your level of commitment to getting the project completed. As I’ve mentioned before, if we are hired for a full done for you pre-list downsize and declutter project or a full unpack and set up project our goal is to have at least 99% of plan implementation in 3 days or less. There’s always some fine tuning we’ll need to do and sometimes that is dependent on just what it is and how much involvement or feedback we’ll need from you to proceed.
I can make you this promise. We don’t stop until you’re 100% satisfied with the work we’ve done based on level of service for which we’ve been hired.
10You’ve mentioned packing boxes and the word move is in your company name. Are you a moving company?
No, we’re not a moving company. We will not pack up your entire home, put your things in a truck, move them to a new location and unload the truck. We support the services of movers and they support our services. We actually make each other better which translates into an even better experience for you. I know it sounds like a moving company does a lot of the work and they do play a critical role, but a moving company is responsible for only about 35-40% of the moving and relocation process. They will not help you decide what to do with your things pre-listing. They will not be able to provide you with a list of suggested donation drop off and pick up services, they will not advise on items that require special handling when you dispose of them (like paint and electronics) and though they can unpack you, their goal is to empty boxes and not put things in place based on you or your family’s needs. Many times it’s easier if the mover doesn’t unpack you because they won’t have the benefit of the customized Move Simplification Plan that we’ve created for you and they will just place anywhere there is space.
11Do I have to be there while you complete my project?
The short answer is no. Because our Organized to Sell and House to Home consultations are so comprehensive, we are very clear on your desired outcome. So, if your schedule doesn’t permit it, we can still come in and get the work done. I will say though that most of the time our clients are so excited to see what we do and how we do it that they find the time to be there at least some of the time. In the event that something should come up and you’re not there and we are not clear on what you would like for us to do we can always give you a call, snap pictures or video chat in order to provide better clarity and ensure your desired resolution.
12Do you have insurance? What happens if you break something?
Yes, Your Move Simplified is insured against damage or theft of items during our project. During the consultation phase, we’ll address any obvious damage to your things and identify items of significant value. We’ll make a plan at that time how to handle these items.
13You’ve convinced me. I’d like to discuss working with you on my moving project. What’s the next step?
It’s time to schedule a get acquainted call with us. You can click here to schedule a call or if you’d prefer to you can send us an email at [email protected]
or feel free to give us a call to set something up at 404-406-2454
. We can’t wait to hear from you.
14Do you take credit cards? How do I pay you?
We accept Visa, MasterCard, American Express, checks and cash. It should also be noted that a 50% deposit is required of projects once an agreement has been signed.
Are you ready to get started?
Click here to schedule a get a acquainted call